Customer Care Connection – Where retention begins!

Customer Care Connection – Where retention begins!

Customer service is an essential part of your business … I would even say, THE essential element. Communications with your dance families can make or break their understanding of the way your studio works and if done well, it can make them customers for life! Getting...
You Can’t Afford to NOT Employ an Admin

You Can’t Afford to NOT Employ an Admin

This month’s blog focuses on a position that you may or may not be utilizing in your studio, an admin. If you think you cannot afford one, you are wrong – you can’t afford not to have one if you are looking to grow your business. The employees you...
Staff Love September

Staff Love September

Hello studio owners!  We know many of you are once again navigating the unknown and uncertain. Dance classes and school starting for some, more zoom and online options for others. Today we wanted to make sure we shared with you our favorite ways to take care of your...
New Year! Now what?

New Year! Now what?

2020 is officially here, and while the world focuses on their most recent ‘resolutions’ we implore you to join the #girlbosses at Gems with some goal planning! Time to trust the phrase, “A goal without a plan is just a wish.”  Dare we say, now is the time....